Return & Refunds Policy
At Lambs Leather, we put the needs of our customers first. In addition to providing a hassle-free return, exchange, and refund process, we aim to provide high-quality products. Please read the following policy:
Return and Exchange Policy
Eligibility for Returns and Exchanges:
- Consumers have 14 days from the date of delivery to request a refund or exchange.
- Items must be undamaged, in their original packaging, and still have all of their tags on them.
- Items that have been altered or personalized cannot be returned or exchanged.
Damaged or Defective Items:
- If a product arrives damaged or defective, customers must notify us within 24 hours of delivery by emailing clear photos of the issue.
- We will replace the product or issue a full refund, including the return shipping cost if the issue is verified.
Size Issues:
- Customers can request an exchange if the product does not fit and the problem is reported within 14 days.
- We will process a free exchange and pay for return shipping if our store delivers the wrong size.
- If the customer selected the wrong size, an exchange can be arranged, and the customer will be responsible for return shipping costs.
Color Variations:
- If the product’s color differs from its online representation due to an error, customers can request a replacement or refund by providing photos within 24 hours of delivery.
Refund Policy
Refund Eligibility:
A refund will be processed if:
- The product is damaged, defective, or incorrect.
- A return request is approved within the 14-day return window.
Refund Process:
- After the returned item is received and examined, authorized refunds will be executed within 10 business days.
- The original payment method will receive the refund.
Order Cancellation Policy
Cancellations Before Shipment:
- Customers can cancel the order for a full refund within 24 hours.
- If you want to cancel after the order has shipped, it will be considered a return, and you will be responsible for paying for the shipping cost.
Shipping Costs for Returns and Exchanges
- We cover the initial shipping costs for every order.
- Unless the problem results from a flaw or mistake on our end, the customer is responsible for paying the return or exchange shipping charges.
Additional Notes
- Items that are worn, broken, or missing their tags cannot be returned.
- If a buyer bought a product to test it out or because they changed their mind, they are not eligible for refunds or exchanges.
- Any local taxes or customs duties related to the purchase are the responsibility of the customer.
Address Detail
30 N Gould Street
Sheridan Wyoming 82801
United States